We got answers
Sending IN
How does my kid get published in theINmag?
Every page of theINmag is made by real Aussie kids, and getting in starts at our Send IN page. Your child submits a creation they are proud of, a real person on our team reviews it, and around 300 creations make it into each issue. It is completely free to submit. The number one thing we look for is effort. Personality and heart matter more than technical polish, so the best tip is to send in something your kid genuinely loves.
Where and how do we send in a drawing or story?
Head to our Send IN page. Upload your child's creation there, whether it is a drawing, story, photo, joke or puzzle. It is free, it takes a few minutes, and a real human reviews every single submission. Nothing is ever auto-published. You will see a celebration screen once you hit submit, and if the creation is selected for print and you shared a parent email, we will be in touch before the issue drops.
Can my grandkids send in their creations too?
Absolutely, grandkids are very welcome. Any Aussie kid roughly 4 to 16 can send in a creation through our Send IN page, and it is free. You do not need to be the parent to help them submit, and a real person on our team reviews everything that comes in. If you would like to make it extra special, plenty of grandparents pair a Send IN with a gift Membership so the mag lands in the letterbox too.
Is my child too old or too young to submit?
Almost certainly not. theINmag is open to Aussie kids roughly 4 to 16, and the range has been aging up as older kids keep sending in creations. We celebrate all ages and all abilities, so if your child has made something they are proud of, we would love to see it.
What happens after we hit submit?
First, a celebration screen. Then a real human on our team of teachers and artists reviews the submission personally. We never auto-publish anything. If the creation is selected for print and you provided a parent email on the form, we will contact you before the issue drops. The parent email is optional, so we only contact families who chose to share it.
What if our creation isn't picked?
Not every creation makes it into print. There are more incredible kids than there are pages, and around 300 creations fit in each issue. But submissions that miss print can still appear in our online gallery, so other kids get to see what your child made. Two things help next time: we always notice serious effort, and kids who send in lots of different creations across the year have more chances of being picked.
Is this safe for my kid?
Yes. Kid safety is locked in across the whole process. We only ever show a first name, last initial, age and town, never full names, schools or addresses. A real person reviews every single submission, nothing is auto-published, and you can ask us to take a creation down at any time.
Can I take my kid's creation down later?
Yes, anytime. Email heyhey@theinmag.com.au and we will remove the creation from the website and gallery, no questions asked. Print copies that have already shipped cannot be recalled, but nothing future-facing stays up once you ask us to take it down.
Membership
I only meant to order once. Will I be charged again automatically?
Only one of our Memberships ever charges again: Rolling. The 4-Issue and 8-Issue Memberships are paid upfront and never auto-renew, they simply finish when the last issue ships. If you have a Rolling Membership, we email you a heads-up before each charge, and you can cancel anytime. Not sure which one you have? Email heyhey@theinmag.com.au and we will check for you in a jiffy.
I bought a 4-issue or 8-issue membership but only got one magazine. Where are the rest?
They are coming, one at a time. theINmag comes out three times a year, in February, June and October, and your Membership delivers one mag per issue as each one drops. So a 4-Issue Membership arrives as four separate mags across about 16 months, not four mags in one parcel. Your child gets the fun of the postie four times over instead of once. Every issue you paid for will arrive.
Will my child definitely get all the issues I paid for?
Yes, every single one. Your Membership covers a set number of issues, and each one is posted to you as it drops in February, June and October. Members get theirs first. If an issue ever goes missing in the post, email heyhey@theinmag.com.au and we will sort it.
Is a Membership the same as a subscription?
Same idea, different feel. Members never miss an issue and are among the first kids to get the new mag each drop. The 4-Issue and 8-Issue Memberships are paid upfront and never auto-renew. Only the Rolling Membership renews, with a heads-up email before each charge. The result: a real reason for your kid to get excited about the postie again.
What's the difference between the Rolling, 4-Issue and 8-Issue memberships?
The 4-Issue and 8-Issue Memberships are paid upfront for a fixed number of issues, with no auto-renewal. When the last issue ships, that is the end, nothing to cancel. The Rolling Membership auto-debits before each issue, with a heads-up email first, and you can cancel anytime. All three deliver one mag per drop, three times a year, and Members get theirs first.
How do I cancel my membership?
If you have a 4-Issue or 8-Issue Membership, there is nothing to cancel. They are paid upfront, never auto-renew, and simply finish after the last issue. If you have a Rolling Membership, you can cancel anytime, just email heyhey@theinmag.com.au and we will take care of it.
My membership is running out, how do I renew?
Easy. Just grab a new Membership on our website whenever suits you, and the next issues will keep coming. 4-Issue and 8-Issue Memberships finish on their own rather than auto-renewing, so renewing is always your choice. If you would rather never think about it, the Rolling Membership continues automatically with a heads-up email before each issue. Not sure when your current one ends? Email heyhey@theinmag.com.au and we will look it up.
How often does the magazine come out? How many issues a year?
Three issues a year, in February, June and October. We wait for kids' creations to come in, and the three-a-year rhythm works beautifully. Each issue is posted on the 10th of its month and usually arrives around the 15th. Members get theirs first and never miss an issue.
What if my kid already has the current issue? Can we start with the next one?
Yes, that is exactly what the "start with the next issue" option is for. You skip the issue your kid already has, and your Membership begins with the next drop. The price is the same either way, so there is no extra cost to wait.
Delivery & your order
Where is my magazine? When should it arrive?
Each issue is posted on the 10th of February, June and October, and usually arrives within about 5 days, so around the 15th. Around each drop we send a big batch, so a day or two of wiggle is normal. If yours has not arrived about 2 weeks after the drop, email heyhey@theinmag.com.au and we will sort it.
Can I get a tracking number or link?
Standard post does not always carry a live tracking link, so we cannot promise one on every order. What we can promise: if something goes astray, email heyhey@theinmag.com.au, we will look up your delivery on our end, and if it is lost we will resend it. One quirk worth knowing: AusPost scans can lag, so a mag posted on a Friday may not scan until Monday even though it is already on its way.
We paid for a year but have only had some of the issues, can you check?
Of course, email heyhey@theinmag.com.au and we will check your order straight away. Worth knowing first: issues arrive one per drop, three times a year in February, June and October, not all at once. So a Membership always has more issues still on the way. If one has genuinely gone missing, we will resend it.
Has the new issue been released yet? When does the next one drop?
New issues drop three times a year, in February, June and October. Each one is posted on the 10th of its month and usually lands around the 15th, with Members getting theirs first. So the next drop is always the next of those three months.
My mags went to our old address, can they be resent?
Yes, we can resend a mag that went to an old address. Email heyhey@theinmag.com.au with your new address and we will sort it. While you are at it, update your address on our update-address page so every future issue lands in the right letterbox.
How do I update my delivery address?
Two easy ways. Use our update-address page, or email heyhey@theinmag.com.au with your new details and we will change it for you. Update it well before the next drop and your next issue will go to the new address.
I didn't get an order confirmation. Did my payment go through?
Almost certainly yes. When this happens, the payment has nearly always gone through fine and the confirmation email has simply gone to a different address, often one with a small typo. Email heyhey@theinmag.com.au and we will confirm your order and fix the email on file so future updates reach you.
Gifts
How do I gift a membership to my grandchild, niece or a friend?
Just grab a Membership on our website and pop the child's postal address in as the delivery address, so the mag goes straight to them. Grandparents are some of our favourite gift buyers. We can add a gift note, and we can even time the first issue to land just before a birthday. Email heyhey@theinmag.com.au with the child's name, the occasion and any note, and we will make it special.
Can you time the first issue to arrive just before their birthday?
Yes, we love doing this. Just tell us the date, either in the order notes or by emailing heyhey@theinmag.com.au, and we will time the first issue to land just before the big day. It turns the letterbox into part of the present.
Can I add a gift note?
Yes. When you check out, add your message in the order notes and we will include it with the first mag. It is a lovely way for the child to know exactly who the mag is from.
I forgot to enter the child's address. Can it go straight to them?
Yes, no problem at all. Email heyhey@theinmag.com.au with your order number and the child's postal address, and we will post the mag straight to them. This is exactly how gift Memberships are meant to work, so you have not broken anything.
Will they get the current issue or the next one first?
Your choice. Pick "start with the current issue" and it ships right away while stock lasts. Pick "start with the next issue" and their first mag arrives in the week after the next drop in February, June or October. For a birthday, tell us the date and we can time it to land just before.
Schools & teachers
Can I get a tax invoice or PDF receipt?
Yes, easy. A tax invoice comes with your order, and if you need another copy, or need it made out a particular way for your school, email heyhey@theinmag.com.au and we will send a PDF over. We work with lots of schools, so whatever format your finance team needs, just ask.
Can we order with a purchase order?
Yes, purchase orders are fine. Schools can order through our school-order page, and we are happy to work with an invoice and bank transfer rather than card payment. Email heyhey@theinmag.com.au with your purchase order and requirements and we will take it from there.
We need to set you up as a supplier or for EFT before we can pay. Can you send your details?
Of course. Supplier setup and EFT are both fine, we do this with schools all the time. Email heyhey@theinmag.com.au with your school's requirements or forms and we will send through our business and bank details, plus anything else your finance team needs.
We subscribed but have only had some issues, can you check our order?
Happy to, email heyhey@theinmag.com.au with your school name and we will check your order straight away. One thing worth knowing: issues arrive one per drop, three times a year in February, June and October, so a Membership always has more issues on the way. If one has gone missing, we will resend it.
Do you have resources for the classroom or homeschooling?
Yes. Start with our free downloads on the Freebies page, printable activities and creative prompts you can use straight away. The mag itself is a resource too: 100 percent made by real Aussie kids, ad-free, and a brilliant model of what kids can create, so teachers use it for reading corners, writing prompts and inspiring their own students to send in creations. Digital copies for classroom sharing are also available.
Can we get a digital copy to share across the school as well as print?
Yes. Digital copies for classroom sharing are available, and plenty of schools pair them with print, digital for the classroom screen or library, print for the reading corner. Email heyhey@theinmag.com.au and tell us what your school needs and we will set it up.
About the mag
What age group is theINmag for?
We built theINmag for kids aged 5 to 13, though in practice it reaches from around 4 up to about 16, as older kids keep sending in creations. Because every page carries a kid's voice exactly as they made it, littlies, middles and oldies all find something at their level.
How often does it come out?
Three times a year, in February, June and October. We wait for kids' creations to come in, and the three-a-year rhythm works beautifully. Each issue is posted on the 10th and usually arrives around the 15th. Grab a Membership and it arrives automatically, with Members first in line.
What's actually inside it? Is it really all made by kids?
Yes, really, 100 percent. Every story, drawing, photo, joke and puzzle inside theINmag is a creation from a real Aussie kid. We do not write any of it ourselves. A team of teachers and artists reviews every submission, and the mag is ad-free and sustainably printed in Australia.
What's the difference between print and digital?
Print is the full magazine on heavy paper, sustainably printed in Australia and posted to your door, within Australia only. Digital is the same mag as a PDF you can download instantly and read on any device, anywhere in the world. Same kids, same creations, different format.
Do you ship overseas?
The printed mag ships within Australia only. But overseas families are not left out: the Digital version is an instant PDF download you can read anywhere in the world, with all the same creations inside. Overseas kids are welcome to send in their creations too, we just only print and post within Australia.
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Why theINmag
Does creativity actually help my kid learn?
Yes, because creating something encourages a child to think, and thinking is where real learning happens. Making decisions, testing ideas and fixing what doesn't work builds a habit that transfers to reading, maths and everything after.
What is a rich, open task and why does it matter?
One question every kid can get into and be challenged: a low floor, high ceiling task. The same task can suit a five-year-old and a twelve-year-old, and encourages collaboration and understanding.
Is a kids' magazine really educational?
A magazine made of real kids' creations is filled with mentor texts, inspiration and real thinking. Children learn powerfully from what other kids their age actually made, not a polished adult example. It sparks "I could do that too". Designed by teachers so you can trust it's linked to learning.
What does getting a creation published do for a child?
It gives their idea a real audience, and that changes everything. Knowing someone will see it, they care more and try harder. Being chosen tells a child their ideas matter, and that belief outlasts the creation.
Why does giving a kid a voice matter?
A child in charge of their own idea puts more of themselves into it. Ownership builds confidence, persistence and a willingness to have a go, the traits that carry a child long after the task is done.
Isn't my kid too old for this?
Interestingly, the magazine has been 'aging up' lately, with submissions rolling in from teenagers. It's been fun to see. So, the spread is now from 4 years old to around 16. Incredible!
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