Refund policy

Damaged or lost in post: if your magazine arrives damaged or doesn't arrive, email us and we'll investigate. If we can't resolve it, we'll send a replacement.

Wrong address at checkout: if the address entered is incorrect and the magazine is returned or lost, we can reship, but you'll need to cover the postage for the second send. Please double-check your address, especially the postcode. If something's wrong, reply to your order confirmation within 24 hours and we'll fix it free before your mag ships.

Change of mind: we don't accept change-of-mind returns on printed single issues, a low-cost item where return postage exceeds the price. Ordered the wrong issue? Email us and we'll see what we can do.

Memberships: issues already shipped aren't refundable. For issues not yet shipped, we'll cancel the remainder and refund a fair amount, and we'll email you the figure first. Rolling Memberships auto-renew each drop; a drop already charged and posted isn't refundable, and your Membership ends after that issue.

Digital: digital magazines and memberships are delivered instantly by email, so they're not refundable. One exception: if you chose Digital when you meant Print, email us, buy the print version, and we'll refund the digital purchase.

We reply to every message, usually within 2 business days, same day for damaged or lost mags.